Welcome to the City of El Segundo’s Code Enforcement Online Complaint Form. This online form was created to provide the citizens of El Segundo an additional option to file a complaint with the City. If you prefer, you may stop by the Code Enforcement Division Counter at City Hall to file a complaint in person during the business hours of Monday through Thursday, 7:00 a.m. to 5:00 p.m. and Alternate Open Fridays from 7:00 to 5:00 p.m.
Important Information Staff monitors the online complaint form and the complaint line during business hours. Your complaint will be processed or referred to the necessary department in the order it was received; however, complaints involving public safety or environmental hazards will be expedited.
Before You Place Your Complaint At a minimum, the City needs the following information to investigate your complaint: 1.The location of the violation (street address) 2.A brief description of your complaint 3.Your name, address and a phone number where you can be reached
NOTE:All fields must be filled out for the form to be submitted and investigated. YOUR PERSONAL CONTACT INFORMATION WILL NOT BE DISCLOSED TO ANYONE AND WILL BE KEPT CONFIDENTIAL TO THE FULLEST EXTENT ALLOWED BY LAW.
Our Process After receiving the complaint, a case will be opened for investigation and assigned to a Code Enforcement Officer. In general, complaints will be investigated within five working days.
The Code Enforcement Division protects life, safety, and property through the enforcement of codes and standards for the maintenance and regulation of property, buildings, and structures in the city. The Division also enforces the requirements for the licensing of all persons conducting business within the city of El Segundo. Code Enforcement Officers enforce the Codes professionally and consistently in order to enhance the quality of life for the citizens of El Segundo. The city seeks voluntary compliance for Code violations; however, we may proceed with citations, civil penalties or court actions if necessary.
If you understand and agree with the above, you can access the Complaint Form here:
Please complete this form to report a code enforcement violation within the City of El Segundo. This form will be e-mailed to the Code Enforcement Division and responded to in the order it was received. You will be contacted by phone or e-mail if additional information is required. Response time will vary according to the number of complaints currently on file. For more information call (310) 524-2387.
It is the internal policy of Code to keep all reporting party information completely confidential in nature. Information obtained from reporting parties is used for investigation purposes, and is required in order to process a case. The Code Enforcement Division does not process anonymous complaints.