The City of El Segundo services approximately 4,300 water utility accounts.
All residential and some commercial account holders are billed by US mail on a bi-monthly (every eight weeks) basis
following in-field meter reading by Public Works Department personnel.
Some commercial accounts are billed monthly.
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The new rates associated with delivering your potable water and sewer treatment will increase effective July 1, 2019 in accordance with Proposition 218 and City Ordinance N. 1501, which was adopted by City Council on February 3, 2015. If you have any questions about the new rates, please contact our water billing customer service team at h2oinquiries@elsegundo.org or call (310) 524-2319.
Water Service Related Fees
New Water Service Account Deposits: $65 - Residential rental
$250 - Commercial rental/lease
Late, Delinquent, and Shut-off: $13 - Late Payment fee, added to Late Payment notice
$28 - Red Tag Notice fee, assessed when a Red Tag is issued
$100 - Delinquent account shut-off due to non-payment
Collection fee - 5% of delinquent balance
New accounts for non-owners require a deposit. This deposit is refundable within 4 to 6 weeks of the termination of service, less any balance remaining on the account.
In addition, all new customers must provide proof of identity. If you have any questions, please contact the Water Billing Division at (310) 524-2319 or email h2oinquiries@elsegundo.org
Water service is billed in arrears. This means that your invoice for service covers the prior 60 days.
Payment must be received within 21 days from the billing date on the invoice.
Late payments are subject to late fees, disconnection of service or both.
Service will be discontinued by Public Works staff for non-payment. If this occurs, a disconnection fee will be charged.
For any questions regarding disconnected services, please call (310) 524-2319.
All requests to update the contact information on water accounts must be made in writing. If you would like to update the information on your account, please use this link to obtain a request form, complete the form, and send it to the Finance Department via emailh2oinquiries@elsegundo.org
