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In a continuing effort to strive for excellence in customer satisfaction, we have partnered with an independent research company, to administer a transaction point survey.   

During your visit to the Library or City Hall, we invite you to complete the survey on the iPads installed on different counters.  City staff can assist you in locating the iPads and starting the survey.  We have decided to make it easier for you to provide feedback by making the survey short. 


El Segundo is genuinely interested in your candid evaluation of our performance. We want to understand what we are doing well and what we can do better.  Your feedback will be used to establish priorities for improving your customer experience. 


We thank you in advance for your participation and engagement!

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